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European Commission - EU eGovernment Report 2016 shows that online public services in Europe show uneven improvement

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Created on Tuesday, 04 October 2016 08:44

EU eGovernment Report 2016 shows that online public services in Europe show uneven improvement

A new study on eGovernment services in the EU reveals that online public services are becoming increasingly accessible across Europe, 81% being now available online. However, deeper analysis of user-centricity, transparency, cross-border mobility and in general quality of use shows that growth is uneven and a substantial number of EU countries are still lagging behind. This sends a clear signal for acceleration, in order to keep up with private sector pressing needs, and citizens' expectations. To address these challenges, in April 2016, the Commission has launched a new eGovernment Action Plan for 2016-2020. It is based on the following underlying principles: digital-by-default, cross-border by default, once-only principle, inclusive by default; privacy & data protection; Openness & transparency by default.

Country progress over time: appearance of a ‘Digital Diagonal’ in Europe?

How do individual countries fare? There is huge variation in eGovernment performance across Europe. A 'Digital Diagonal’ string of countries from the South-West to the North-East of Europe perform above the European average and are also in most cases showing stronger progress than the European average, while the other European countries are behind the European average on both progress and performance. Progress is measured as the difference in performance between the data available in the last (2014-2015) and the first (2012-2013) complete biennial assessment of eGovernment surveys . Performance is measured as an average of scores for 4 top level benchmarks: user centricity, transparency, cross-border mobility, key enablers.

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Source: ec.europa.eu