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United Nations E-Governmenty Survey (2014) - World e-government rankings

World e-government rankings

It has been over a decade since the United Nations started assessing the global e-government development through the initiative “Benchmarking E-government: Assessing the United Nations Member States” in 2001. Since then, there has been increasing evidence through public policy formulation and implementation that e-government, among others, has played an effective enabling role in advancing national development.

At the same time, the United Nations E-Government Survey has gained wide acceptance as a global authoritative measure of how public administrations provide electronic and mobile public services.

The biennial edition of the United Nations E-Government Survey aims to exemplify successful e-government strategies, pioneering practices with a view towards administrative reform and sustainable development. The conceptual framework of the E-Government Development Index (EGDI) remains unchanged since its inception in 2001.

Based on a holistic view of e-government development, the methodological framework has remained consistent across Survey periods, while at the same time its components are carefully adjusted to reflect evolving knowledge of best practices in e-government and changes in the underlying supporting ICT infrastructure, human capacity development and online service advancement, among other factors.

The EGDI is a composite measure of three important dimensions of e-government, namely: provision of online services, telecommunication connectivity and human capacity, as illustrated in Figure 1.1.

Each one of these sets of indices is in itself a composite measure that can be extracted and analyzed independently (see section on Survey Methodology). The global e-government ranking, as derived from the EGDI, is not designed to capture e-government development in an absolute sense; rather, it aims to give a performance rating of national governments relative to one another.

Read the full survey